Refund & Cancellation Policy

Last updated: 5 August 2026 · Version 2.0

Important — please read before purchasing. Your appointment search begins immediately upon payment, at your express request. By completing your purchase you request that immediate start, you acknowledge that we begin incurring setup, research, checking and infrastructure costs from that moment, and you agree that your cancellation rights end once the service has commenced. Refunds are not available once the service has started.

1. Immediate Service Commencement

When you purchase a Italy Visa Alerts Cancellation Finder search, we begin work immediately upon successful payment. This normally happens within seconds of your payment being processed.

By completing your purchase you:

expressly request and consent to the immediate commencement of the service;
acknowledge that we begin incurring costs to provide the service immediately;
acknowledge that the setup, validation and configuration element of the service is fully performed at that point;
confirm that you understand this immediate start ends your right to cancel; and
confirm that the route, city, destination, dates and applicant details you supplied are correct.

This request is recorded against your order at the moment of purchase, together with the exact wording displayed to you, the date and time, your IP address, your device information and the version of this policy then in force. We retain that record as evidence of the agreement.

2. No Refund Once The Service Has Commenced

Once your search has commenced, refunds are not available.

This is because we incur immediate and continuing costs to deliver the service, including:

Order setup and validation: we validate your order, configure your route and prepare your search profile;
Route research: we confirm the correct provider, application centre and appointment process for your specific route;
Staff checking time: team time is allocated to checking the official provider for appointments matching your preferences;
Infrastructure: server time, bandwidth, secure storage and system maintenance are consumed from the moment the service begins;
Communications: email delivery, alert handling and support capacity are reserved for your order.

These costs are incurred whether or not a suitable appointment becomes available during your search period, and whether or not you act on an alert we send.

3. The 14-Day Cancellation Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you would ordinarily have 14 days to cancel a service bought online.

Regulation 36 provides that a trader must not begin supplying a service during that period unless the consumer makes an express request. Regulation 37 provides that the right to cancel is lost once the service has been fully performed, where performance began at the consumer's express request and with the consumer's acknowledgement that the right would be lost.

Our checkout obtains both. By completing your purchase you explicitly acknowledge and agree that:

you want us to begin the service immediately and without waiting;
you understand that this means you lose the right to cancel once the service has started;
the service is treated as commenced, and the setup element fully performed, as soon as we begin setting up your order, validating your details, configuring your route or checking for appointments; and
you will not be entitled to a refund on the basis that you changed your mind.

Nothing in this policy affects rights that cannot lawfully be excluded, including where we fail to supply the service with reasonable care and skill.

4. When A Refund May Exceptionally Be Considered

Refunds are considered only in the following exceptional circumstances:

Cancellation before any work begins: you contact us within minutes of purchase and before any setup, validation, route configuration or checking has taken place;
Service failure within our control: we are wholly unable to provide the service because of a fault on our side. This does not include provider website changes, provider outages, queue systems, appointment scarcity or any other third-party issue;
Duplicate payment: you were charged more than once for the same order, in which case we refund the duplicate;
Incorrect charge: you were charged an amount other than the price displayed for your order.

All requests are reviewed individually against our order, consent and activity records, and outside the circumstances above are granted at our sole discretion.

5. What Counts As Delivery

The service is delivered when we provide checking and alert coverage for your route across your search period, or when we send you an alert for an appointment matching your preferences, whichever occurs first.

The service is fulfilled regardless of whether:

you are able to act on an alert before the appointment is taken by someone else;
you miss, ignore, delete or cannot receive an email we send;
no suitable appointment becomes available during your search period, which is outside our control;
the official provider changes its process, availability, rules, website, fees or centre locations;
you change your travel plans, no longer need the appointment, or book elsewhere;
your visa application is refused, delayed, withdrawn or no longer required; or
you supplied incorrect route, contact, date or applicant details.

Appointment availability is controlled entirely by the official provider. We do not sell, hold, reserve or allocate appointments, and we cannot guarantee that any will appear.

6. Fees Not Covered By This Policy

Our fee covers the Italy Visa Alerts search service and email updates only. Official visa fees, provider service fees, biometric fees, courier fees, travel costs, document costs, translation costs and any other third-party charges are not included in our fee, are never received by us, and cannot be refunded by us.

7. Chargebacks And Payment Disputes

If you have a concern, contact us first at [email protected].

If you raise a chargeback or payment dispute, we will respond with the records held against your order, including your acceptance of these terms, your express request for immediate service start, the exact consent wording displayed to you, the date, time, IP address and device information recorded at checkout, and the checking and communication activity carried out on your order.

Raising a chargeback does not suspend these terms. We may decline to provide further services to any account where a chargeback has been raised in respect of a service that was supplied. We will not contest genuine fraud, duplicate charge or clear billing error claims where the evidence supports them.

8. Data We Hold To Provide The Service

To run your search and to evidence it we collect and retain the route and preference details you supply, your contact details, your consent records, and a log of checking and communication activity on your order. This information is necessary to perform the contract between us and to defend a payment dispute. It is described in full in our Privacy Policy.

9. Stopping Your Search

You may tell us at any time that you do not wish us to continue checking, and we will stop. Stopping the service does not create an entitlement to a refund of a fee already paid for a service that has commenced.

10. Changes To This Policy

We may update this policy. The version in force at the time of your purchase is the version that applies to your order, and that version is recorded against your order at checkout.

11. Contact

Refund queries: [email protected]. Please include your order reference and the email address used at checkout. We aim to respond within 2 working days.

In plain English: we start work the moment you pay, because that is what you ask us to do and because a time-sensitive appointment search is worthless if it starts two weeks later. That work costs us money straight away. Once we have started, the fee is not refundable — except for duplicate charges, incorrect charges, or a failure on our side.

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